Billing Support
How do I manage my subscription?
You may manage all aspects of your subscription, including updating payment and billing details via the member's portal. This will be made available in your profile subscription page once you have subscribed.
How do I cancel my subscription?
You may cancel your account at any time by visiting the Member's portal, and selecting 'Cancel subscription'. This will immediately cancel and remove all your member benefits. You will henceforth not be billed until you decide to reactivate your subscription.
How do i update my billing or payment details?
You can update all your billing and payment details from the Member's portal. This portal provided by our payment provider Stripe.com allows you to manage all aspects of your subscription. The link to the member portal will be made available to you on the profile subscription page.
Do my unused generations roll over?
No. Your remaining allocation of generations does not roll over at the end of the billing cycle.
My card has been charged but I don't have an account with Mayamoos.
If you believe your card has been fraudulently used to pay for Mayamoos services, we can help! Send an email to billing@mayamoos.co.uk with the transaction details:
- Exact amount charged (and your local currency, if it's not GBP)
- Date and, if possible, time of the transaction, including your local time zone
- Type of card (Visa, Mastercard, etc...credit or debit card)
- Name of the bank that issued your card
- The last 4 digits of your card number
- Expiration date
